This policy explains what tictacTalk collects, why it is needed, and what happens when you delete your account. We have kept the language as direct as possible, but the details still matter.
Account and sign-in information: tictacTalk assigns an internal account identifier and stores the stable Google or Facebook provider identifier that owns that account, together with limited security-event records. Google and Facebook create separate tictacTalk accounts, even when they belong to the same person. tictacTalk does not request a Facebook email address for sign-in and does not compare provider email addresses to merge accounts. External provider details are not shown to other users.
Your tictacTalk profile: We assign your profile a unique tictacTalk account ID and store your nickname, selected default avatar or custom profile photo, gender, primary conversation language, and profile settings. During a match, another user may see your nickname, avatar or photo, gender, approximate country, and other profile details displayed by the app.
Match preferences: We store the free single-country preference when you use it. For active Gem Members, we also store the selected Gender Filter, favorite countries, excluded countries, and conversation-language preferences.
IP address and connection information: We use network information temporarily for matchmaking, connection management, abuse prevention, and safety reports. A reported user’s IP address may be retained for up to 7 days to investigate abuse, then removed unless it is still required for an active ban, safety investigation, or legal obligation.
Reports and blocks: If you report or block someone... or someone reports you... we keep the information needed to apply that decision, investigate abuse, and avoid matching blocked accounts again.
Gem billing, quota, and review records: For Gem Membership, we may store payment-provider customer, checkout, subscription, invoice, and payment identifiers; the selected plan; subscription and renewal status; paid-period dates; cancellation state; payment failures; refunds; disputes; webhook event identifiers; and related administrative review records. We also keep UTC daily Gender Filter totals and an internal encounter ledger used to reserve, activate, consume, or release quota entries. tictacTalk does not receive or store your full card number or complete payment credentials.
tictacTalk does not record or store your live video, audio, or chat messages. WebRTC sends the live media directly between participants when possible. If a direct connection cannot be established, a TURN server may relay the live stream, but it is not used to record the conversation.
The person you meet could still record their own screen or device. Do not show or share information that would put you at risk if another participant captured it.
We use the information described above to operate accounts and sessions, connect compatible users, provide public and private rooms, restore interrupted matches, apply blocks and reports, manage Gem Membership, enforce server-side filters and quotas, prevent payment abuse, investigate safety issues, and maintain the security and reliability of the service.
tictacTalk uses secure cookies for authenticated sessions, request protection, and short-lived provider OAuth state. Browser storage is also used for settings such as language, sound volume, interface preferences, installation state, and advertising-consent choices where required. Authentication responses are not cached by the service worker.
AdSense support is integrated but remains inactive until advertising slots are configured and enabled. If advertising is enabled later, advertising partners may use cookies or similar technologies according to the consent choices and legal requirements that apply to you. Active Gem Members are not eligible for tictacTalk display ads while their entitlement remains valid.
We use service providers only where they are needed to operate tictacTalk. These may include Google and Meta for sign-in, Stripe for Web/PWA Gem payments when Live billing is enabled, hosting and database providers, TURN infrastructure for connection fallback, and services used for security or delivery. Each provider processes information under its own terms and privacy obligations.
We do not sell your personal information.
We may preserve or disclose limited information when reasonably necessary to investigate serious abuse, protect a person from harm, comply with a valid legal process, prevent fraud, or meet child-safety reporting obligations. Any retention or disclosure is limited to the purpose that requires it.
tictacTalk is for adults aged 18 or older. The service is not intended for minors. If we reasonably believe an account belongs to someone under 18, we may restrict or remove access.
You can update profile details and Gem preferences through the app. You can also schedule permanent deletion from Settings or use the external account-deletion page.
Scheduling deletion signs you out immediately and starts a 30-day grace period. Signing in again before the deadline cancels the request. If a Web Gem subscription is active, tictacTalk first schedules it not to renew at the end of the current paid period; restoring the account does not automatically restart that renewal.
We may update this policy when the service, legal requirements, or data practices change. The date at the top shows the latest published revision.
Questions about privacy or account data can be sent to support@tictactalk.chat.
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